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Privacy Policy

Clannect Ltd. — Comprehensive Privacy Policy

Entity Name: Clannect Ltd.
Effective Date: October 28, 2026
Last Updated: October 28, 2026
Last Reviewed: October 28, 2026
Version: 2.4

Key Takeaways (What You Need to Know)

  • Where Stuff Lives: Your text posts, chats, and profile details hang out securely in our Supabase PostgreSQL database. Photos and videos live in Cloudflare R2.
  • Creem Payment Processing: All billing, monetary transactions, and creator payouts are handled securely via Creem.
  • Zero Data Selling: We never sell your personal data or hand it over to third parties for ad tracking. Period. Clannect is completely ad-free.
  • Calls Are Private: Voice calls and screen shares are totally ephemeral—they stream through live RAM buffers and vanish the second you hang up. We never record them.
  • Clank AI Guardrails: When you chat with Clank (across Clannect, Clannect Workspace, or the Help Centre), your prompts are handled securely and are never used to train public AI models.
  • Global Rights & Control: We respect international privacy standards like GDPR and CCPA. You can download your data or wipe your account whenever you want.

Table of Contents

#1. Welcome to Clannect & Our Privacy Vow

In short: We built Clannect to be a fun, safe home for gamers, creators, and communities. We want you to feel comfortable, so we keep things transparent about how your info is handled.

Hey there! Welcome to Clannect, operated by Clannect Ltd. ("we", "us", or "our"). Whether you're hanging out on our website (www.clannect.com), jumping into mobile or desktop apps, using our Clannect Capture tools, trading Cubes, or chatting with our AI assistant Clank, we want you to know exactly how we protect your personal information.

We designed our systems to respect your privacy right from the ground up. We try our best to speak like real humans in these policies instead of hiding behind confusing legal jargon. If anything ever changes, we'll let you know through email or right inside the app via our "What's New" screens.

#2. What Info We Actually Collect

In short: We only grab what’s needed to make the platform work smoothly, keep trolls away, and process your virtual items.

A. Stuff You Give Us Directly

  • Account & Profile Details: Your Supabase username, display name, account ID, profile picture, bio, and hashed password. We also ask for your email (so we can reach you about your account) and your birthdate (strictly to verify you meet our age minimums).
  • Messages & Social Content: Direct messages, group chat logs, server posts, public forum comments, and links stored securely in Supabase.
  • Media Files: Photos, videos, and clips you upload, which live securely in Cloudflare R2.
  • Voice & Screen Share Metadata: Connection logs for calls. Just to be clear: we never record or store audio or video from your live calls or screen shares.

B. Stuff Collected Automatically

  • Device & Technical Info: IP addresses, browser types, and connection details that our security systems use to block hackers and keep the site stable.
  • Virtual Economy (Cubes): Your Cubes balance and transaction history, which you can check anytime in the app's Transactions section.
  • Security Telemetry: Diagnostic logs used purely to stop cheating, automated bots, and exploits.

#3. Things We Will Never Do

In short: No ads, no data selling, no snooping on private chats, and no training AI on your personal conversations.

  • We Never Sell Your Data: Your personal information is yours. We don't sell it or hand it over to external companies for commercial profiling.
  • We Are 100% Ad-Free: You won't see third-party ads on Clannect, and we don't track your habits to build advertising profiles.
  • We Don’t Save Live Call Audio: Voice calls and screen shares pass through temporary memory buffers and vanish immediately when you hang up.
  • We Don’t Train Public AI on Your Chats: Conversations with Clank and private DMs are strictly walled off and are never used to train public foundation models.

#4. Global Privacy Laws & Legal Basis

In short: We respect international privacy laws like GDPR in Europe, UK privacy acts, California's CCPA/CPRA, and COPPA for kids.

Depending on where you live in the world, Clannect aligns its practices with major privacy frameworks:

  • EU & UK GDPR / Data Protection Act 2018: Ensuring we have valid legal reasons to process data (like running our contract with you or keeping the platform secure) and honoring your data access rights.
  • CCPA / CPRA (California): Guaranteeing transparency, the right to delete your data, and zero discrimination for exercising your privacy rights.
  • COPPA (US Children's Online Privacy Protection): Enforcing strict age minimums to protect kids online.

#5. Virtual Economy (Cubes) & Creem Billing

In short: Creem handles your transactions securely, taxes are based on your location, and your Cubes balances are kept safe in our database.

  • Creem Payment Processing: We partner with Creem as our designated payment processor to securely handle purchases, refunds, and creator payouts. Revenue accumulates in our provider balance via Creem before being transferred to our bank accounts.
  • Taxes: Sales taxes are automatically calculated based on your local jurisdiction where supported by Creem.
  • Cubes Storage: Your Cubes balances are stored securely in our database as numerical entries, and your transaction history is always available in your app settings.

#6. Artificial Intelligence Processing (Clank)

In short: Clank helps you out across Clannect, Workspace, and the Help Centre using secure third-party AI models that never look at your private data for training.

  • How Clank Works: Clank is our official mascot and AI assistant. It runs on advanced models provided by trusted AI partners, available across Clannect, Clannect Workspace, and our Help Centre.
  • Strict Privacy: Your chats with Clank are encrypted and restricted. They are never fed back into public AI training pools.

#7. Cookies & Opt-Out Options

In short: We only use essential cookies to keep things running safely. You can opt out of marketing emails or delete your account anytime.

  • Cookies: We use strictly necessary functional and security cookies. You can reject non-essential website cookies on our site.
  • Unsubscribing: Every marketing email includes a one-click unsubscribe link.

#8. Third-Party Partners & Infrastructure

In short: We use industry-standard cloud partners (Supabase, Cloudflare, and Creem) who are bound by strict privacy rules to keep everything running fast and secure.

  • Supabase: Manages our core PostgreSQL database for text posts, accounts, and messages.
  • Cloudflare R2: Handles secure cloud object storage for photos, videos, and media uploads.
  • Creem: Securely processes platform transactions, billing, and creator payouts.
  • Strict Boundaries: Outside partners only get access when legally required or under strict anonymization rules. We never hand over data casually.

#9. Data Retention & Deletion Timelines

In short: We keep your data while your account is open. If you delete your account, everything is permanently wiped within 30 days.

Data TypeWhere It LivesHow Long We Keep ItDeletion & Purging Rule
Account & Profile DataSupabase DatabaseActive lifetime + 30 daysPermanently scrubbed from active databases within 30 days of a deletion request.
Text Posts, DMs & LinksSupabase DatabaseActive lifetime + 30 daysWiped from database tables within 30 days of account closure.
Photos & VideosCloudflare R2Active lifetime + 30 daysDeleted from Cloudflare storage buckets within 30 days.
Voice & Video CallsEphemeral RAM BuffersLive call duration onlyWiped instantly from memory when the call ends. Never saved to disk.
Cubes & Financial LogsEncrypted Databases / CreemAccount lifetime + legal limitsRetained strictly for tax, accounting, and legal compliance obligations.

How to Delete Your Account: Head to your in-app settings and select delete account. Your data will be permanently and irreversibly purged within 30 days.

#10. What Happens If There's a Data Breach

In short: If something goes wrong, we jump on it immediately, patch the hole, notify the authorities if required, and email you right away with steps to stay safe.

If a security breach happens due to an attack or system error, our engineering team investigates immediately, secures affected accounts, and fixes the vulnerability. If your data is impacted, we'll email you with clear instructions on how to protect yourself, and we'll notify relevant regulators as required by law.

#11. Keeping Kids Safe (COPPA & Age Requirements)

In short: Clannect is for users 13 and older (16 in some regions). If we find an underage account, we terminate it and wipe all its data instantly.

  • Age Limits: You must be at least 13 (or 16 in select jurisdictions) to use Clannect.
  • Underage Purges: If we discover an account created by someone under the minimum age, we terminate it and permanently delete all associated data from Supabase and Cloudflare.
  • Zero Tolerance: We maintain zero tolerance for child-targeted abuse or harassment and report severe violations directly to law enforcement.

#12. US State Privacy Rights (CCPA/CPRA)

In short: California and US state residents have full rights to know what data we collect, correct it, or delete it, with zero discrimination.

If you live in California or another state with comprehensive privacy laws, you have the right to request a copy of the personal data we hold, ask us to fix mistakes, or demand permanent deletion. Exercising these rights will never result in lesser service or penalties.

#13. Copyrights & DMCA Takedowns

In short: You own the media you upload, but you must respect other creators' copyrights. We handle DMCA takedown requests quickly.

You keep full ownership of the content you post on Clannect. However, you must make sure you aren't stealing someone else's work. If you're a copyright holder and spot infringing content, send a DMCA notice to legal@clannect.com, and our team will review and remove it promptly.

#14. Managing Your Data & Your Rights

In short: You're always in the driver's seat. Access, edit, or delete your data anytime right through your app settings or by emailing our privacy team.

  • Access & Portability: Request a copy of your personal records from Supabase.
  • Rectification: Fix your profile info anytime in your settings.
  • Erasure: Delete your account to wipe your data clean.
  • Object: Contact our privacy officers if you have concerns about non-essential data processing.

#15. How to Reach Our Team

Contact Details

  • Privacy Questions: privacy@clannect.com
  • Trust & Safety: safety@clannect.com
  • General Support: support@clannect.com
  • Official Portal: https://clannect.com

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