Help Center
Open Clannect

Terms & Privacy

Terms of Service

Clannect Ltd. — Terms of Service

Entity Name: Clannect Ltd.
Effective Date: October 28, 2026
Last Updated: October 28, 2026
Last Reviewed: October 28, 2026
Version: 2.4

Key Takeaways (15-Second Summary)

  • Play Fair & Respect Others: Zero tolerance for cheating, toxic behavior, harassment, or abusing our AI assistant (Clank).
  • Cubes & In-App Economy: In-app currency (Cubes) and digital items are virtual licenses for use inside Clannect. They have no real-world cash value and are non-refundable.
  • Creem Payment Processing: All monetary transactions, purchases, and creator payouts are securely processed via Creem.
  • Ad-Free & Pure Platform: Clannect is an ad-free platform. We do not run third-party ads or track your data for commercial profiling.
  • Storage Architecture Alignment: Your account text data and chat logs are stored in Supabase (PostgreSQL), while photos and videos are stored via Cloudflare R2. Live voice calls and screen shares are ephemeral (live RAM buffers only) and are never recorded.
  • You Own Your Content: You retain ownership of your clips, posts, and media, while granting us a license to show them on the platform.
  • Enforcement & Appeals: Violations can lead to mutes, suspensions, or permanent bans. You have 14 days to appeal any account sanction.

Table of Contents

#1. Welcome & Scope of Service

In short: These Terms are a binding contract between you and Clannect Ltd. Using our apps, website, messaging, streams, AI, or Cubes means you agree to these rules.

These Terms of Service ("Terms") constitute a legal agreement between you and Clannect Ltd. ("Clannect," "we," "us," or "our"). They govern your access to and use of the Clannect website (www.clannect.com), mobile/desktop applications, streaming features, Clannect Capture tools, Cubes virtual economy, and our AI assistant (Clank) across Clannect, Clannect Workspace, and the Help Centre (collectively, the "Services").

By creating an account or using Clannect, you confirm that you agree to these Terms and our Privacy Policy. If you do not agree, you cannot access or use our platform.

#2. Age Requirements, Verification & Account Safety

In short: You must be 13+ (or 16+ in select European regions). Underage accounts are terminated immediately and their data purged. You are responsible for keeping your password secret.

A. Age Minimums & Underage Account Termination

You must be at least 13 years old (or 16 in select European jurisdictions requiring higher age thresholds) to create an account. Age is verified during sign-up via mandatory birthdate entry.

  • Underage Accounts: Accounts identified as belonging to individuals under the minimum age limit will be terminated immediately, and all associated personal data will be permanently deleted from Clannect and its official storage infrastructure (Supabase and Cloudflare R2), subject to applicable legal requirements.
  • Parental Consent: Users between the minimum required age and the legal age of majority must have a parent or guardian review and accept these Terms on their behalf.

B. Account Safety Guidelines

  • Keep Credentials Confidential: Never share your password, session tokens, or two-factor authentication codes with anyone, including individuals claiming to represent Clannect.
  • Report Breaches Immediately: Notify our Trust & Safety team right away at safety@clannect.com if you suspect unauthorized access to your account.
  • No Account Transfer or Sale: Accounts are personal and non-transferable. Selling, trading, or renting accounts is strictly prohibited and will result in permanent termination.

#3. Cubes, Creem Payments & Creator Program

In short: Cubes are virtual tokens for fun and creator support stored as secure database balances. All transactions and creator payouts are handled securely via Creem. Chargeback fraud results in instant freezes.

A. Nature of Cubes & Virtual Economy

Cubes are in-app virtual tokens used to send creator tips, unlock badges, and participate in quests. Cubes represent a limited, revocable, non-transferable digital license to access in-app features. Cubes hold no fiat value, earn no interest, and do not constitute personal property. Numerical balances of Cubes are stored securely as database entries.

Important Notice: Refunds, Suspensions & Chargebacks
Purchases of Cubes are final and non-refundable, except where required by mandatory local consumer protection law. If your account is suspended, your access to Cubes is temporarily locked for the duration of the suspension. If your account is permanently banned for severe violations or chargeback fraud, all unused Cubes and virtual items are permanently forfeited without compensation.

B. Billing, Taxes & Creem Payment Governance

  • Creem Payment Processing: Clannect utilizes Creem as our designated payment processor to securely handle transactions, process purchases, issue refunds, and manage creator payouts. Revenue collected through transactions accumulates in Clannect's corporate provider balance via Creem before being transferred to our bank accounts.
  • Taxes & Billing: Applicable taxes are calculated and collected based on the user's location and relevant legal requirements where supported by Creem.

C. Creator Program Terms

Program ElementDetails & Requirements
Eligibility CriteriaRequires an active account in good standing (no Tier 1/2 violations within 90 days), age 18+ (or legal age with guardian consent), and completion of identity verification.
Payout SchedulePayouts are facilitated via Creem on a net-30 rolling schedule following the end of each calendar month, subject to a minimum payout threshold of $50 USD equivalent.
Tax ResponsibilitiesCreators are independent contractors and are solely responsible for reporting income and submitting required tax documentation (e.g., IRS Form W-9 for US creators or Form W-8BEN for non-US creators).

#4. Content Ownership, Storage & DMCA Copyright

In short: You own your content. Text and chat logs are stored in Supabase, media in Cloudflare R2, while voice and screen calls are strictly ephemeral. We respect copyright and handle DMCA takedowns promptly.

A. Content Ownership & License Grant

You retain full legal ownership of any posts, video clips, streams, comments, and media you create ("User Content"). You are responsible for ensuring that your uploaded content does not infringe third-party copyrights or intellectual property rights. Clannect does not automatically obtain copyright licenses for content uploaded by users; any necessary permissions must be obtained from the rights holder. By publishing User Content on Clannect, you grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute your content solely to operate, promote, and improve the Services.

B. Infrastructure Storage & Ephemeral Live Calls

  • Database & Text Data (Supabase): Direct message (DM) history, group chat logs, server channel posts, public forum posts, comments, links, and profile details are stored in our managed Supabase PostgreSQL database.
  • Media Files (Cloudflare R2): Photos, videos, and captured media uploaded via Clannect Capture are stored in Cloudflare R2 object storage buckets.
  • Ephemeral Live Calls & Streams: Real-time audio calls, video chats, and screen shares pass through live memory buffers and are cleared immediately upon call termination. We do not record or store raw audio or video files of live sessions.

C. Copyright & DMCA Takedown Policy

We respect intellectual property rights and respond promptly to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA) and equivalent global laws.

  • Filing a Takedown Notice: Submit a written notice to legal@clannect.com containing owner/agent signature, work description, exact URL/location, contact details, and good-faith statements under penalty of perjury.
  • Counter-Notifications: If your content was removed by mistake, submit a counter-notice to legal@clannect.com detailing your grounds for reinstatement.

#5. Community Guidelines & Clank AI Guidelines

In short: Treat others fairly. We strictly prohibit toxic behavior, cheating, harassment, child-targeted abuse, and abusing Clank AI. Users are responsible for their prompts sent to Clank.

A. Defining Prohibited & Toxic Conduct

  • Cheating & Exploits: Using third-party software, bots, memory injectors, automated scripts, or game exploits.
  • Harassment, Bullying & Abuse: Targeted abuse, cyberstalking, humiliation, threats, or child-targeted abuse. In serious cases, matters are referred to legal authorities.
  • Hate Speech & Discrimination: Promoting hatred, violence, or degradation based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or age.
  • Doxxing & Invasions of Privacy: Publishing another person's private information without explicit consent.
  • Fraud & Scams: Attempting to scam users out of Cubes, committing payment fraud, or operating deceptive schemes.

B. Clank AI Assistant Guidelines

Clank is Clannect's official mascot, available across Clannect, Clannect Workspace, and the Help Centre to make our platforms interactive. It utilizes artificial intelligence models provided by third-party AI partners rather than a model developed entirely in-house by Clannect.

  • User Responsibility for Prompts: You are solely responsible for the text prompts, questions, and media inputs you submit to Clank.
  • Prohibited AI Inputs: You must not use jailbreaking, prompt injection, or adversarial techniques to trick Clank into bypassing safety filters or generating illegal, toxic, or abusive outputs.
  • Prohibition on Model Training: Conversations with Clank are stored securely with restricted access and are NEVER used by Clannect or third-party AI providers to train public foundation models.
  • System Output Disclaimers: While Clank is designed with safety guardrails, AI outputs may occasionally contain inaccuracies. Report problematic outputs using the in-app flag button.

#6. Moderation Process, Consequences & Appeals

In short: Reports are reviewed by human moderators and automated safety filters. Actions range from warnings to permanent bans. You have 14 days to appeal any account sanction.

A. How Moderation Works

Clannect maintains a moderation team responsible for reviewing accounts, clans, content, comments, DMs, and activities that violate rules or compromise safety. Emergency reports involving child safety or severe self-harm are prioritized under immediate response targets.

B. Enforcement Action Matrix

Action LevelSeverity & DescriptionImpact on Cubes & Features
Policy WarningMinor or first-time low-level disruptions.No impact on account features or Cubes.
Feature MuteModerate toxicity or chat spamming. Temporary restriction on chat, voice, or Clank access (12h to 72h).Can view platform; sending messages and tipping Cubes disabled during mute.
Account SuspensionRepeated misconduct, severe toxicity, or cheating. Account locked for 24h to 30 days.Account inaccessible; Cubes balance frozen for the duration of the suspension.
Permanent BanCritical violations, illegal activity, financial fraud, child-targeted abuse, or uncorrected severe offenses.Account closed permanently; unused Cubes and inventory permanently forfeited. Case referred to authorities where appropriate.

C. Appeals Process & Timelines

  1. Submit an appeal within 14 calendar days of receiving the sanction notice via the in-app portal or by emailing safety@clannect.com.
  2. Provide your username, ticket reference number, and a detailed explanation of why the sanction was inaccurate.
  3. Your appeal will be assigned to an independent Trust & Safety specialist not involved in the original decision.
  4. We review and respond to all appeals within 5 to 7 business days.

#7. Intellectual Property & Account Deletion

In short: Our branding and app code belong to us. You can delete your account at any time through Settings, which permanently purges your Supabase and Cloudflare data within 30 days.

  • Our Rights: Clannect logos, custom graphics, platform software, UI designs, and brand trademarks belong exclusively to Clannect Ltd. We grant you a limited, non-assignable license to use our platform.
  • How to Delete Your Account: Navigate to Settings > Account & Security > Delete Account & Purge Data in the app and confirm your password. Account deletion locks your account immediately and permanently purges your profile, Supabase text data, and Cloudflare R2 media within 30 days.

#8. Disclaimers, International Rights & Disputes

In short: Clannect is provided "as is." Mandatory local consumer rights (like EU GDPR, UK GDPR, or local consumer laws) always apply and cannot be overridden by these Terms.

A. Platform Availability & Liability Disclaimers

The Services are provided "as is" and "as available." While we strive for maximum uptime and security, Clannect Ltd. does not guarantee uninterrupted service, zero bugs, or that all harmful user behavior can be prevented. To the fullest extent permitted by law, Clannect Ltd. disclaims all implied warranties of merchantability, fitness for a purpose, and non-infringement.

B. Severability & Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed without affecting the validity and enforceability of the remaining provisions. These Terms and our Privacy Policy constitute the entire agreement between you and Clannect Ltd.

C. International Compliance & Local Consumer Protections

Clannect Ltd. operates globally and respects localized statutory consumer protections, including the EU GDPR, UK GDPR & Data Protection Act 2018, CCPA/CPRA, and COPPA. Nothing in these Terms limits or excludes your statutory rights under mandatory consumer defense regulations in your jurisdiction.

D. Governing Law & Dispute Resolution

  • Governing Law: For users in Europe and international regions outside the Americas, these Terms are governed by the laws of England & Wales. For users residing in the United States or Canada, these Terms are governed by the laws of the State of Delaware.
  • Arbitration & Class Action Waiver: Where legally permissible, disputes that cannot be resolved through informal customer support will be settled via individual binding arbitration rather than class action lawsuits.

#9. Official Corporate Contact Information & Version History

Contact Details

Still need a hand?

Ask in the corner, or jump back into Clannect and keep playing.

© 2026 Clannect. Built for players who stick together.